5 Ways Logistimax Optimizes Your Supply Chain

Logistimax focuses on being the right partner for partners who value what we bring to the table, and adding value to any area of your transportation where we are a fit. 

 

Being everything for everyone isn’t how we’ve reached the level of success that we have. Instead, we’ve focused on what we do well and scaled that to reach the position that we are in now. 

 

By focusing on processes, values, and culture, we’ve made a genuine difference for our partner customers by saving them time, money, and stress.

 

Below are the five main ways we’ve been able to help customers optimize their transportation. 

 

 

1. You’ll always know what’s going on: Proactive Updates

When drivers are on their way to pickup or deliver a shipment, communication is crucial to be sure everyone is set up for success. 

 

When communication isn’t being provided clearly and proactively, it’s easy for issues to occur because of the lack of visibility. 

 

Our team delivers real time, proactive, and accurate updates - you’re never going to have to reach out to us with a question because an update is already sitting in your inbox or wherever you have opted to receive your updates. We don’t just look at a screen and track a data point. We’re talking to our contacts on the phone, and paying attention to all minute details to be sure there is nothing suspicious going on that may give us cause for concern. 

 

As your transportation provider, we’re talking to all contacts involved with the shipment both on the phone and through written communication, paying attention to what both drivers and dispatchers tell us to make sure that the information being provided to us is consistent and accurate across all parties. 

 

If there’s anything that gives us cause for concern, we’re springing into action. Even something as simple as tone or word choice may give us reason to think that there’s a potential service issue. We’re not taking any chances. 

 

If something like this were to occur, you’re not just receiving an informational update from us. We’re informing but also stating what we have done to resolve the issue to be sure the experience remains a safe and secure experience. 

 

 

2. A Dedicated Operations Expert, Not a Call Center

 

A dedicated single point of contact who knows the ins and outs of your operation is going to be your main point of contact will serve as your Operations Account Executive. By structuring our partnership with this dedicated point of contact, you can rest assured that your freight needs are being listened to and documented so that you only ever have to tell us information one time. 

 

We structure our operation this way to streamline our operation, and to provide dedicated and customized service. 

 

Our services are designed with you in mind, and we want to make working with us a comfortable and streamlined experience. When it comes to any area of your transportation operation, we want you to not only have full confidence, but truly feel like we’re an extension of your team, and give you the feeling as if we’re sitting right next to you - working hand in hand with you to get your shipment picked up and delivered. 

 

Your Operations Executive isn’t just answering calls and emails, but is there to be a true partner and resolve any situation before it causes issues.

 

 

3. Trained Experts Available 24/7 — Not Just Hourly Help

 

Having a dedicated sole point of contact gives you peace of mind that once information is relayed and expectations are set, but let’s face it, we’re all human. No one can expect to be plugged in 24/7, 365, without eventually running out of gas. 

 

We realize that, and are proud to still offer around the clock, weekend coverage. The coverage provided isn’t just by hourly workers who are checking boxes or tracking a driver on the screen, either. Our fully trained operations experts are just like your dedicated Operations Executive. Capable, knowledgeable, and creative enough to find solutions at any point in time - whether it’s 2pm on a Saturday or 2am on a Monday night - your shipment is constantly being monitored to be sure we are not deviating from the expectations we set at the forefront. 

 

This around the clock support is designed to meet the same level of service we provide during normal working hours. Your freight deserves dedicated attention to detail, and we don’t shy away from that fact. 

 

 

4. We Share Savings and Insights in Real Time

A common saying is“The only constant is change,” and is one that I believe applies directly to transportation. Whether it’s capacity, rates, or anything in between, circumstances are constantly changing. It’s vital to have a partner who is not just keeping you in the loop, but being transparent with what we’re seeing in real-time. 

 

Transparency is one of if not the largest values we have at Logistimax - it’s how we build trust with our customers and deliver peace of mind and promote a mutually beneficial relationship - we only win if you win.  

 

We assign an Operations Account Executive who is experienced and knowledgeable about the region, equipment, and commodity that you’re moving to keep a firm finger on the pulse of the market conditions that affect you. 

 

When pricing or capacity move in any direction it’s important to have someone on your side who can relay that information and give true visibility. By providing this transparency and visibility we’re able to guarantee that service is never sacrificed and that you have all the information you need to make the best decision for you and your team. 

 

By providing accurate and real-time market and operational insights we set your team up for long term success and are able to pass cost savings on to you if we see capacity improve or rates fall. 

 

 

5. A Trusted Carrier Network

 

Relationships drive transportation - and while you can control everything that you can control, there’s always going to be potential for things to go sideways. That’s why we’ve invested heavily into our carrier vetting processes and customer service resources. 

 

Over time, we have seen a consolidation of drivers in our network. Gone are the days of having to go to the load board and vet a new carrier for the load. Because our book of business focuses on temperature controlled and dry FTL operations, we’ve been able to develop a network of reliable, high-performing drivers who are consistently working directly with Logistimax. 

 

We value service - it’s how we separate ourselves from our competition. 

 

By valuing quality service and rewarding those who execute those standards daily we’ve been able to develop a network of drivers who we consistently work with daily, and are going to be the first options we assign to your shipments. 

 

These drivers have long-standing relationships with Logistimax and understand the expectations we have around responsiveness, accuracy, communication as a whole. 

 

This understanding between our drivers and operations team is how we’ve found ourselves in a position to grow, and is a huge tool we utilize when working to find new connections to work with. 

 

We speak to our network and determine which regions are a best fit, and then identify potential vendors we can work with only after confirming they’d be an operational fit for our network. Once we’ve aligned around standards of service with those prospects, we’re positioned to start working together and begin growing a working relationship. 

 

 

Conclusion: 

 

These processes have been designed and installed with one goal in mind - to make your life better and improve the efficiency of your day to day work. 

 

When you work with us, you’ll never be left in the dark, or ever be put in a situation where you’re being asked by your customer/stake holder and don’t have a legitimate answer or solution. 

 

Still, the fact of the matter is that Logistimax isn’t the best option for every single enterprise customer moving FTL freight. We aren’t going to try and be something that we’re not, and we’re not going to tell you something that we aren’t one hundred percent confident in. 

 

Rather, we are going to be a partner who treats every individual shipment with the respect it deserves at every shipment stage between receiving the Purchase Order or Bill of Lading, and delivering a clean Proof of Deliver with both the shipper and receiver’s signature with all quantities accounted for and signed off on. 

 

By designing our operation with you in mind we’ve been able to add real life value - not just empty promises.  

 

If you’d like to discuss what Logistimax can do for you or where we may be able to fit into your operation, feel free to schedule a free, no obligation consultation with our Sales team here.